Merchant side first, then the PSP side.

Staff Optimization Consultant

Airwallex

• Advise enterprise and strategic merchants on improving payment acceptance, authorization performance, cost, fraud outcomes and payment experience.
• Lead full-funnel performance investigations across integration quality, failed-to-process outcomes, cardholder data, 3DS, risk decisions, issuer behaviour, routing and authorization.
• Partner with Product, Engineering and Data Science teams to develop and apply AI/ML-enabled optimisation levers, experimentation methods and diagnostic tooling.

Senior Payments Manager, Acquiring

Flywire

• Delivered multi-million-dollar annual payment processing cost savings by renegotiating existing contracts effectively.

Payments Performance Strategist

Checkout.com

• Led client engagement for the launch of Intelligent Acceptance product, Checkout.com's AI-driven acceptance optimisation engine.
• Delivered tailored optimisation programmes, integrating acceptance diagnostics, network token adoption, retry logic, and routing strategy.

Director, Merchant Intelligence

Checkout.com

• Developed a merchant-facing insight layer that transformed transaction data into actionable insights for Customer Success and Sales.

Head of Payments Optimisation

Financial Times

• Owned online payments end-to-end for the FT's global subscription business across web, app and print.
• Set and ran the FT's payments strategy: PSP and acquirer selection, commercial negotiation, and the multi-PSP architecture that secured domestic acquiring in key markets.
• Cut involuntary churn on recurring subscriptions via account updater, network tokenisation, intelligent retry rules and targeted customer contact.

Product Manager – Payments

IMImobile

• Owned the payments product and its roadmap, overseeing functional specifications and development coordination.

Direct Carrier Billing Manager

Digital Virgo

Intern – Operations Associate

DaoPay GmbH

Intern – BA & Finance

Safran Engineering Services